User blog comment:Dentface/Release Notes - December 14th - Ship Customization RELEASED/@comment-173.163.199.189-20111214220329/@comment-1140008-20111214220644

Its not their fault. They have an old server client for the game. When it gets a lot of stress (when an update comes out, due to the influx of players) it crashes. They need to get a new server client.